Technology Troubles?

Answers to our most frequently asked questions are below.

If you are unsure of which software to use or have questions about student assignments, please reach out to your student’s teacher.  If you are still in need of help, please email virtuallearning@ingenuityprep.org.

Having Trouble With Your Chromebook?
  • Make sure it’s plugged in and charging (you should see a light turn on next to the charging port or at the front of the Chromebook), then try turning it on again.
  • You can also check that the power outlet on the wall is working properly by connecting another device to it.
  • Make sure you’re trying to connect to the correct wi-fi network, and make sure the password is correct
  • See if other devices (a phone or tablet, or another computer) will connect to the same network.
  • Restart the Chromebook and try connecting again
  • Watch this video tutorial for more information
  • Make sure it’s plugged in and charging (you should see a light turn on next to the charging port or at the front of the Chromebook), then try turning it on again. 
  • You can also check that the power outlet on the wall is working properly by connecting another device to it.
  • Restart the Chromebook and try to type again
  • If this doesn’t work, you can activate the onscreen keyboard:
    • If you are logged in: click the time on the bottom-right corner of the screen, click Settings, then click Advanced at the bottom of the screen. From there, click “Manage accessibility features” and then click “Enable on-screen keyboard”
    • If you are not logged in: click the time on the bottom-right corner of the screen, click on Accessibility, then  select on-screen keyboard

Watch this video tutorial for more information

Watch this video tutorial for more information

  • To rotate your screen, use the keyboard shortcut Ctrl+Shift+Refresh (circled arrow on top of numbers 3 and 4)
  • Do this until the screen is correct
  • Watch this video tutorial for more information
  • Press the volume-up key to about halfway of the indicator and try to play a sound/video
  • If using headphones, make sure they are plugged in all the way. If they are, try using a different set of headphones.
  • If this doesn’t work, unplug the headphones and shutdown the Chromebook. Turn on and plug headphones again.
  • Hold down the power button until the Chromebook shuts down
  • Wait ten seconds and press the power button again to turn the Chromebook on again
Having Trouble With Clever?
  • Clever is the “1 Stop Shop” for everything your student needs to complete their virtual learning.
  • Watch this video tutorial for more information
  • Make sure you’re using the correct username and password. This was provided to you when you picked up your Chromebook.  If you need help with your username or password, please email us at virtuallearning@ingenuityprep.org
  • Make sure you’re connected to the internet first (instructions are above)
  • Read our 1-pager and watch this video tutorial for more information
  • Clever is the “1 Stop Shop” for everything your student needs to complete their virtual learning.
  • Watch this video tutorial for more information
Having Trouble With Zoom?
  • All classroom zoom information can be found on your Clever page.
  • Pre-k – 4th Grade – Watch this video tutorial for more information
  • 5th – 7th Grade – Watch this video tutorial for more information
Questions About Assignments?

Watch this video tutorial for more information.